Refund policy
Returns & Refund Policy
Last updated: [01 October 2025]
Thank you for shopping with MakeON! We want you to love your purchase, but if you’re not completely satisfied, we’re here to help. Please read our returns and refund policy carefully before placing your order.
🔄 Returns
We accept returns of unused and undamaged items within 30 days of delivery.
To be eligible for a return:
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The item must be in its original packaging, unused, and in the same condition that you received it.
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Proof of purchase (such as your order confirmation or receipt) is required.
To start a return, contact us at info@missioncontrollab.com with your order number and details. We’ll guide you through the next steps.
📦 Please do not send items back to us without first requesting a return.
📦 Return Shipping
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Customers are responsible for the cost of return shipping, unless the return is due to a defective or incorrect item sent by us.
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We recommend using a trackable shipping service or purchasing shipping insurance. MakeON is not responsible for return shipments lost in transit.
✅ Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Please remember that it may take additional time for your bank or credit card company to post the refund.
🔁 Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, contact us at info@missioncontrollab.com within 30 days of delivery.
❗ Non-Returnable Items
Certain items cannot be returned, including:
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Digital downloads and gift cards
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Items marked as final sale
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Used or opened products that are not defective
If you’re unsure about an item’s eligibility, contact us before making a return.
📞 Contact Us
If you have any questions about our returns or refund process, please contact us:
📧 info@missioncontrollab.com